SKMA LIMITED – SKMA App Privacy Policy

1. Introduction

At SKMA LIMITED, we are committed to providing the best possible user experience while being transparent about the data we collect, how it's used, and with whom it's shared. This Policy explains how we process Personal Data collected through our web application.

Definitions

• Company (referred to as either 'the Company', 'We', 'Us' or 'Our') refers to SKMA LIMITED.
• You / User means the individual accessing or using the SKMA App.
• SKMA App / Website refers to the SKMA LIMITED web application, accessible from https://app.skma.co.uk
• Members refer to the individuals, including minors from age 5 and above, registered to participate in SKMA LIMITED's in-person events (e.g., classes, gradings, etc). Adult Users register and manage accounts on behalf of Members, especially those under 18 who cannot log in themselves.
• Personal Data means any information that can be used to directly or indirectly identify an individual.
• GDPR refers to the General Data Protection Regulation (EU) 2016/679.

SKMA LIMITED is the 'Data Controller' responsible for protecting your personal information in line with this Policy. All personal data is processed in accordance with the GDPR and applicable UK data protection laws.

2. Our Principles

We process all Personal Data adhering to the core principles of the GDPR: lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, and integrity and confidentiality. All information stored on our systems is treated as strictly confidential and is accessed by authorised personnel only.

3. Information Gathering

3.1 Information You Provide to Us

This information is necessary for the performance of our contract with you and to allow us to comply with our legal obligations.

• Account Signup Information: When you sign up, we require an email address, full name, password, phone number, and address. This is necessary to create and manage your account.
• Member Information: To manage class and grading administration, we collect the full names, dates of birth, and current grading levels of the Members associated with your account.
• Payment Status Information: While no payments are processed through the Website, we may store information related to your payment status (e.g., whether membership or grading fees are overdue or have been paid).
• Communications: When you communicate with us via email or other channels, we collect information about your communication and any information you choose to provide. This helps us respond to your enquiries effectively.

SKMA LIMITED processes this information based on your consent, the performance of our contractual obligations, and our legitimate interests as the manager of the SKMA App.

3.2 Information We Collect Automatically

When you use the SKMA App, we automatically collect certain information necessary for the Website to function correctly and for us to improve our services.

• Log Data and Device Information: We automatically collect log data (such as IP address) and device information (such as browser type and operating system) when you access and use the Website. This helps us diagnose problems and improve the user experience.

4. How We Use Your Data

We use, store, and process your information to provide, improve, and develop our services, create a safe environment, and comply with legal obligations.

• To Identify You and Administer Your Membership.
• To Create and Maintain a Trusted Environment.
• To Send Service and Billing Messages.
• To Contact You for enforcing our User Agreement.
• To Provide and Improve the Services.
• To Enhance Data Security.

5. Use of Cookies

The SKMA App uses cookies for essential operational purposes. A cookie is a small data file that is stored on your device that helps our Website to recognise you and maintain your session.

Specifically, we use a session cookie to keep you logged in as you navigate the app. This cookie is strictly necessary for authentication and to ensure the security of your account. We do not use cookies for tracking, advertising, analytics, or other non-essential purposes.

Because this cookie is essential for the Website's functionality, you cannot log in or access secure areas of the SKMA App if cookies are disabled in your browser. By using our service, you agree to the use of this essential cookie.

6. Data Retention and Deletion

We retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. When your information is no longer required, we will ensure it is securely deleted.

If you request to close your SKMA LIMITED Account, we will erase your personal information. However, we may retain some information for legitimate business interests, to comply with legal obligations, or to resolve disputes.

7. Data Storage, Transfers, and Sharing

To provide our service, your Personal Information is maintained, processed, and stored by SKMA LIMITED and our third-party data hosting provider on secure servers located in Germany.

This transfer of data outside of the United Kingdom is carried out in full compliance with applicable data protection laws, as Germany's data protection standards are recognised as adequate under UK regulations.

We share your Personal Data only in the following limited circumstances:

• Essential Service Providers: We share information with our data hosting provider, who acts as a "data processor" on our behalf. They are contractually bound to protect your data and are not permitted to use it for any other purpose.
• With Your Consent: We will share your data with other parties outside of our essential operations only when we have your explicit consent to do so.
• Legal Compliance: We may disclose your data in response to lawful requests by public authorities to meet national security or law enforcement requirements, or to defend our legal rights.

8. Security

SKMA LIMITED has implemented security measures designed to protect the Personal Information you share with us. We offer HTTPS secure access and regularly monitor our systems for vulnerabilities and attacks. However, no system is 100% secure. We encourage you to use a strong password for your account and to avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

9. Your Rights

Under the GDPR and UK law, you have the following rights regarding your Personal Data:

• The right to access the information we process about you.
• The right to rectify incorrect or inaccurate information.
• The right to erase any data concerning you.
• The right to restrict the processing of your data.
• The right to data portability.
• The right to object to data processing.

You can exercise many of these rights by logging into your account and editing your details. For other requests, or if you wish to lodge a complaint, please contact us first at [email protected].

10. Acceptance and Amendments

We assume all Users of the SKMA App have carefully read this document and agree to its contents. If you do not agree with this Policy, you should refrain from using the Website.

We reserve the right, at our sole discretion, to modify or replace the Policy at any time. If the changes are significant, we may provide a more explicit notice (such as an email notification). Your continued use of the Website following any changes implies acceptance of the revised Policy.

11. Contact Us

For all your requests or comments concerning this Policy, please contact: [email protected].